Effective Date: 19/03/2025
At Pillar Cleaning Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or use our services. This policy also explains how we comply with the General Data Protection Regulation (GDPR) in relation to your personal data.
1. Information We Collect
We may collect the following types of personal information when you interact with our website or services:
- Personal Identification Information: Name, email address, phone number, postal address, payment information, and other details you provide when you request our services or communicate with us.
- Technical Data: IP address, browser type, device information, and information collected through cookies and other tracking technologies when you visit our website.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide you with our cleaning services and manage your account.
- To process payments and transactions.
- To respond to inquiries, customer service requests, and feedback.
- To send you promotional materials, newsletters, or other communications related to our services (you can opt out at any time).
- To improve our services, website, and customer experience.
3. Legal Basis for Processing Your Data
Under the GDPR, we process your personal data based on the following legal grounds:
- Consent: We may process your personal data based on your consent, particularly when you subscribe to our newsletter or marketing communications.
- Contractual Necessity: We process your personal data when it is necessary for the performance of a contract with you, such as providing our cleaning services.
- Legal Obligation: We may process your data to comply with our legal obligations.
- Legitimate Interests: We may process your data for legitimate interests, such as improving our services or preventing fraud.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:
- With service providers who help us operate our website, process payments, or deliver services.
- With legal authorities, if required by law or to protect our rights and interests.
- In the event of a business transfer, such as a merger, acquisition, or sale of assets, where your personal information may be part of the transferred assets.
5. Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
6. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect your ability to use some features of our website.
7. Your Rights Under GDPR
As a data subject under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain conditions.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data in certain situations, including processing for direct marketing purposes.
- Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies before providing any personal information.
9. Data Retention
We will retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Once your personal data is no longer needed, we will securely delete or anonymise it.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this privacy policy, our data practices, or if you wish to exercise your rights under GDPR, please contact us at:
Pillar Cleaning Ltd
31 Genesis, 235 Union Street,
Plymouth, PL1 3HN
Email: cleaning@pillarfacilitiesmanagement.co.uk
Phone: 01752 981994
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your relevant supervisory authority.